Worry-Free Purchase
Shipping info
We will process your order within 3 business days and provide step by step tracking for the package through email. (TIPS: Some of our products are handmade, it may take up to 5 days to process. Thank you for your support!)
- These shipping methods will have online tracking information.
| Shipping Options | Regular Shipping |
|---|---|
| Expedited(3-7 working days) | Standard(7-15working days) |
| Location | Business Days |
| United States | 6 to 12 |
| Canada | 8 to 15 |
| United Kingdom | 6 to 15 |
| Germany | 6 to 15 |
| Spain | 6 to 15 |
| France | 6 to 15 |
| Japan | 5 to 7 |
| South Korea | 5 to 7 |
| Rest of EU | 7 to 15 |
| Rest of Asia | 5 to 10 |
| Rest of World | 10 to 20 |
30 Day Return & Exchange
Finding the right size for your pet can be tricky — and that’s why we offer an easy exchange option for our apparel items.
If the fit isn’t right, no worries. Simply donate or gift it to a friend, and we’ll gladly help you exchange it for the correct size within 30 days of receiving your order, as long as the item is brand new, with original tags and packaging, and free of odor and pet hair.
To start an exchange, just email us at info@pikapikatc.com with your order # and your pet’s measurements. Our customer service team will assist you and respond within 24 hours, Monday–Friday.
Worry-Free Shopping with Seel
Add extra protection to eligible purchases for peace of mind. Coverage details vary by order. See your specific protections in the widget at cart/checkout, and review complete coverage information in your confirmation email.
Having issues? Visit Seel Resolution Center for easy claims and resolution.
Note: This is a value-added service by Seel. Do not purchase as a standalone item.