Refund policy

At PIKAPIKA, we are committed to providing you with the highest quality products and an exceptional shopping experience. However, we understand that there may be times when you need to return or exchange an item. To ensure a smooth and hassle-free process, please review our Return and Exchange Policy below:

1. Eligibility for Returns and Exchanges:

  • You may return or exchange an item within 7 days of receiving it.
  • To be eligible for a return or exchange, the item must be in its original condition, unwashed, and free from any pet hair or debris.
  • Please ensure that all tags and packaging are intact and undamaged.

2. Items Not Eligible for Return or Exchange:

  • Due to hygiene and safety concerns, we cannot accept returns or exchanges on pet clothing and accessories that have been unpacked.
  • Custom-made or personalized or special sale items or gift card are also non-returnable and non-exchangeable.

3. Return Shipping:

  • If your return is accepted, we’ll send you the return address as well as acode that needs to mark on the package. Items sent back to us without first requesting a return will not be accepted.
  • Customers are responsible for return shipping costs, you can use any shipping method you like.
  • We recommend using a trackable and insured shipping method to ensure the safe return of your item.

4. Refund Process:

  • Once we receive and inspect the returned item, we will process your refund. Please allow up to 7 business days for the refund to be reflected in your account.
  • For return orders, a 20% restocking fee will be applied, and shipping charges will not be refunded.
  • Refunds will be issued to the original payment method used for the purchase.
  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

5. Exchanges:

  • If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item on our website.

6. Damaged or Defective Items:

  • In the unlikely event that you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the product. We will arrange for a replacement or refund, including return shipping costs in such cases.

7. Contact Us:

  • If you have any questions or need assistance with the return or exchange process, please don't hesitate to contact our customer support team at info@pikapikatc.com. You might miss our reply, please kindly note to check your trash bin box. 

We value your satisfaction and strive to provide you with a positive shopping experience. If you have any concerns or special circumstances not covered by this policy, please reach out to us, and we will do our best to assist you.

Thank you for choosing PIKAPIKA. We appreciate your business and look forward to serving you.